Terms and conditions:
- Place the order by clicking “Buy ”. The order ID can be used for tracking purposes.
- Once the order has been placed, a Customer Service Executive will get in touch with you to confirm the order. Please feel free to raise any concerns or requests at this point.
- Delivery time is 3 working days within Dhaka and 5 working days for outside Dhaka.
- Express Delivery: Get same-day delivery, within Dhaka, at an additional cost.
- Warranty Claims: kroybikroyhobei.com will replace any item which is not delivered according to specification or has been damaged. (conditions apply)
Products may be returned under the following circumstances:
* If the specification of the product does not match the description given in the ad (specifications include color, size, weight & dimensions) or if the product is found to be physically damaged at the time of delivery.
* For the above-mentioned issues, the buyer must return the product immediately to the delivery man. The product will not be eligible for return once the delivery man has left.
* The product must be intact along with the box it was in.
The replacement may be requested under the following circumstances:
* If the product is not in a working condition. The replacement claim must be made within 72 hours of delivery by emailing to [email protected] or complaining at #01300559254, 01968899511
* kroybikroyhobei.com will investigate the validity of the claim and exchange the product with a functional product in case of valid claims only. Please note that refunds will not be made.
* For products without a warranty, claims will not be considered after the specified period of 72 hours after delivery.
* For products with warranty, claims will fall under the specific warranty policy and kroybikroyhobei.com will ensure the warranty is provided by the seller.